Posts Tagged ‘philippine airlines’

pop goes the world: it’s more waiting in the philippines

POP GOES THE WORLD  By Jenny Ortuoste for Manila Standard-Today,  17 May 2012, Thursday

It’s More Waiting in the Philippines

No, it is not more fun in the Philippines, dammit.

I spent the last three weeks abroad visiting family and friends in the United States, chronicling in this space my impressions of three different areas – the East Bay Area and Los Angeles in California, and Waukee and Des Moines in Iowa.

But with all the charms and attractions of other spaces, of all the places there’s nothing like home. I counted down the days till my flight back, eager to feel the warm tropical sun on my skin and my children’s arms around me.

Checking in at the San Francisco international airport, I found that our Philippine Airlines flight to Manila was delayed by two hours. The staff apologized. “The runway in Manila is closed for repairs until five-thirty in the morning.”

Checking in at SFO for the Philippine Airlines flight to Manila, 12 May 2012.

Everyone groaned in dismay, but given $15 vouchers for dinner at the airport restaurants, shrugged in resignation and waited.

The moment our plane landed at the Ninoy Aquino International Airport terminal 2, I raced the other passengers off the jetway and sped off to the immigration counters…

…and ran smack into a wall of dense, moist heat.

That’s supposed to happen outside the airport, not in. What happened to the airconditioning? That tired old excuse of “But it’s a very hot summer, hindi kaya ng aircon” is unacceptable. We have some of the best engineers in the world. Surely they can design a cooling system for the airport that can handle the load?

Bear in mind as well that passengers from chillier climes are arriving, and the sudden change in temperature can lead to sniffles or flu. Illness will put a damper on anyone’s vacation, and that’s not fun.

I peeled off my light hoodie and got in line for Immigration. A very long line. An I’m-I-having-fun-yet queue mirrored multiple times right and left in a cramped space, which added to the feeling of being hot and crowded.

A worse ordeal followed – the claiming of the luggage. First, there were no clear signs indicating which carousel passengers are supposed to go to. You have to check all the monitors to find the one that displays your flight.

In our case, the monitor showed four indicated flights. One carousel to handle the baggage from four airplanes? The area cannot accommodate the number of people waiting for their bags, crammed four deep around the carousel, which snakes in S-curves against the wall to maximize space.

A section of the baggage carousel area at NAIA terminal 2, 14 May 2012.

At the San Francisco and Los Angeles airports, I’ve never had to wait longer than 15 minutes for my checked-in luggage to appear on a roomy long carousel dedicated to only one flight. Here, long minutes crawled by. No luggage. Others who arrived on later flights got theirs first. “Unfair!” people muttered. After an hour of fruitless waiting, I was hot, annoyed, and close to tears.

A Customs official told me brusquely, “You are at the correct carousel. Just wait.” A friendlier baggage handler assured me my bags were not mislaid. “They radioed us that two more container vans of luggage have just been offloaded,” he explained. It took an hour to offload our bags? “And this carousel is not handling four flights. Only two.”

He moved aside the plastic strips that cover the hole from which the bags emerge. “See here,” he said, as I bent down and peeked. I saw a small gray room. “There isn’t enough space in there for all the luggage. That’s the reason for the wait.”

After 15 more minutes, my luggage popped out. I left NAIA sweaty and upset. My daughters who were waiting outside were worried, wondering what kept me.

I can’t help comparing the difference between our airports and the ones I’ve seen abroad. It’s no wonder that last year NAIA terminal 1 was judged the worst airport in the world, according to a website survey.

In reaction to that, last January President Aquino promised a P1 billion revamp. Some money should go to improving the runways, immigration queues, airconditioning, and luggage handling of the other terminals too.

The airport is the first impression that travelers get of our country. Fix it, to whom it may concern. Make it truly more fun in the Philippines. Make the reality match the slick expensive advertising-agency slogan.

Dammit.   *** 

Photos taken with an iPhone 4s.

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pop goes the world: a nation of palengkeras

POP GOES THE WORLD By Jenny Ortuoste for Manila Standard-Today, 20 January 2011, Thursday

A Nation of Palengkeras

We are a nation of gossips and scandal-mongers.

We have the chismis gene embedded in our DNA. Nothing pleases our collective temperament more than hearing the latest rumors about celebrities – the dirtier and nastier and more likely to result in a bad outcome, the better.

This tendency is also linked to our talangka mentality – crabs in a pot pulling each other down, afraid one will reach the top before they do.

One of the vernacular terms for a gossip is palengkera, referring to the strident tones of market vendors as they fight for customers’ attention. The term further connotes ill-breeding and vulgarity. I’d say real-life palengkeras are getting a raw deal here, though certainly gossip is denigration and is a pastime of the vulgar, bad-mannered, and ill-bred.

Perennial headline-hoggers are President Noynoy Aquino’s lovelife and hobbies. There are people who spend much time and effort gathering information on his romantic life. Is that any of our business? Why should we care who he’s dating?

Several ladies have been linked to him so far, and none of the dates seem to have blossomed into full-blown relationships – and why? Has anyone figured it’s because the President and his ladies aren’t getting any privacy, with the entire country peeping in on their private lives? How will our bachelor President ever find a wife, at that rate? Come on. Give the man a break. Yes, he is the elected president. But he is also a human being looking for love. Can’t we give him some space?

Not only that, his purchase of a third-hand Porsche sportscar has got critics in a tizzy over alleged ethical violations at the worst and insensitivity to the country’s teeming poor at the least. First, everyone agrees he has not broken any laws. It’s not even a new car. Did anyone raise the issue during the terms of former presidents Joseph Estrada and Gloria Arroyo, who by all accounts owned fleets of brand-new vehicles? There should be consistency; we shouldn’t pick and choose who to pick on.

The problem is not only that gossip is a favorite pastime but that societal standards of manners in general have declined. Gossip is just one aspect of this. We are treating each other like crap. Whatever happened to “good manners and right conduct”, the credo many of us of a certain age grew up with? Delicadeza? Common sense and logical thinking, for that matter?

Take the case of Alliance of Volunteer Educators partylist representative Eulogio Magsaysay. I wrote in my column last week about his churlish and ill-mannered hurling of invectives – “Menopausal bitch!” – at Philippine Airlines ground attendant Sara Bonnin Ocampo.

Calling someone a bitch in public just because you didn’t get your way? That is bastos. Spoiled. That is not the way an elected lawmaker should behave. If he does, he no longer deserves respect.

Ocampo has since filed a complaint against him with the House of Representatives committee on ethics. Rep. Magsaysay has apologized, but to the media, not to Ocampo – he claimed he does not know where to reach her.

The plot took a disgusting twist when PAL recently wrote a letter to Rep. Magsaysay’s wife, distancing themselves from Ocampo, who is now on leave from PAL, apologizing for Ocampo’s handling of the situation. When the contents of the letter leaked to the media, PAL later backtracked, calling it a letter of “regret” rather than an apology.

PAL is clearly showing its anti-worker stance, allowing its employees to be verbally abused, and siding with the ill-mannered customer. Rep.Magsaysay could have kept his cool and come out of the fracas on top. Instead, he lost it; his wife even said she would have Ocampo fired. The verbal abuse and ill-temper was compounded with threats and intimidation.

And PAL kowtowed to him and his wife. Why, just because he is a congressman? Such is the arrogance of entitlement. Rep. Magsaysay and PAL’s management must think we are still living in the feudal ages. Oh, wait, apparently, in the Philippines we are.

What a contrast to the way Southwest Airlines defended one of its pilots that delayed a plane’s departure for one man. The story hit the Internet a few days ago. A man’s three-year old grandson had been assaulted by his daughter’s live-in boyfriend. The child was to be taken off life support, and Grandpa was racing to see his apo in Nevada one more time before the plug was pulled.

Reaching the Tucson airport in plenty of time, the man was delayed by security procedures. He swept up his shoes and bag and ran to the terminal in sock-feet, almost in tears, certain the flight had left without him.

Instead, he found the gate agent and the pilot waiting for him. “We held the plane for you and we’re so sorry about the loss of your grandson,” the pilot reportedly said. “They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.” The 12-minute delay was an eternity in airport operations; Southwest can turn around a plane in 20 minutes.

And Southwest Airlines’ response to their pilot’s compassionate act? “We are proud of him.” What a contrast to PAL’s lack of support for Ocampo, their employee.

Gossip and bad manners? We’re just scratching the surface here. How badly are we treating each other? The increase in heinous crimes are indicators that things are going very wrong. The recent spate of kidnappings, rapes, and murders point to an escalation of evil. Emerson Lozano and Venson Evangelista’s cars were recently stolen in separate incidents; they were tortured, murdered, and their bodies set on fire. The corpses are charred beyond recognition; the families of both men had closed-casket wakes as a consequence.

What about the case of the young woman who was found the other day not only brutally raped but also beheaded? What is this, America? Mexico? In those countries, heinous crimes such as these are almost common-place. But this is the Philippines. Why has peace and order deteriorated so much?

There are other pressing concerns that deserve our attention. Take the poverty issue. One-third of the nation’s over 90 million population lives below the poverty line. Apart from stop-gap measures such as the conditional cash out program and other similar “hand-out” programs of the government, why not address the roots of the problem, starting with economic issues, food security, jobs generation, a favorable investor climate, and so on?

Instead of focusing on what’s important – the economy, peace and order, social justice – why are we sticking our noses into the President’s private life and calling each other bitches?

Because we’re a nation of palengkeras, that’s why.   ***

Pnoy Porsche image here. Screenshots of Magsaysay and Ocampo from here.

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