To all JENNYO.NET readers – My apologies for this site being “down” for so long and so often.
The problem was my webhost – Philhosting.net. I had been with them ever since I moved my blogs away from a free blog site and put up my own website, jennyo.net, last July 2008.
It was okay for the first several weeks or so. Then the problems started – downtimes occurring regularly throughout the day for several hours. Often, because the server was down, I couldn’t see or access my blogs. I put up with it, thinking it was normal.
Then my IT guy checked my domain registration. Philhosting had charged me for two years’ worth of domain registration, which I paid. They even sent me on July 30 an email confirming my domain registration:
This message is to confirm that your domain purchase has been successful. The details of the domain purchase are below:
Registration Date: 07/29/2008
Registration Period: 2 Year/s
Amount: P900.00 PHP
Next Due Date: 07/29/2010
You may login to your client area at https://philhosting.net to view the detail.
Philhosting.Net Philippine Web Services
My IT guy found out in September that only one year’s worth had been paid for the domain registration.
I complained to Philhosting. This is what they emailed in response on Sept. 12:
FYI, our system will automatically renew it 15 days before the expiration date, that if you CHOOSE the domain to register in 2 year. Then we will billed you an invoice for 2 year.
Not only is the message grammatically incorrect, it also doesn’t make sense. And they misled me because they failed to explain all this in the first place. As the first email claimed, my “domain purchase” was “successful” with a “registration period of 2 year/s”.
They followed up later on by another email:
jennyo.net has been successfully renewed.
If my IT guy hadn’t checked, we wouldn’t have known that Philhosting.net had paid only one year’s worth of my registration, although they had billed me for two years’ worth!
From there it became worse. Downtimes became more frequent, stretching from hours to days, but their billings for the monthly fee were always prompt and up to date.
The last straw was during the holiday break. My site was down for five days. On Jan. 5 they said:
your site is working fine now.
There is a problem happened this past holidays where some of our DNS server has been attacked that cause erratic server connection that affects clients site hosted in the server that has been attacked. This problem is already fixed and servers connection are now back to normal.
“Attacked”? What, they don’t have security for their clients’ data?
The last straw was this late January. My site was down for five days again. I was given the run-around. I called a tech, who told me again that their servers had “been attacked” and that “Admin” was just “making sure that everything was okay” before restoring the servers.
Last Friday, this same guy said over the phone that he would “ask Admin” to “restart the server” and he would ask if my blog could be “permanently up”.
That was it. That Friday, my IT guy transferred my content to a different webhost. So far my site is running smoothly there.
I gave Philhosting.net every chance to fix it and make it right with me. Sadly, they gave me the worst service and the most horrible experience I have ever had with any company or service provider that I have dealt with.
I am very happy to be free of them. I just wish I had done my research before signing up with them in the first place. Google “philhosting sucks” and see what comes up. If only I had known this sooner!
In the six months I was with Philhosting.net, it cost me a lot in terms of readership lost, etc. Much of my hard work in building up my site was wasted.
And since Philhosting.net did not give me my oft-requested c-panel backup, my IT guy could only get my data out as XML files. Meaning I have to reconstruct my widgets from scratch all over again. That’s why my sites look so bare.
What a waste of time, effort, and money – all because a service provider that I trusted and paid hard-earned money to dicked around with my account and failed me.
The bright side is – there are alternatives. They are not the only webhost in the country, or on the planet for that matter.
There are choices. I could either stay with them and let them keep treating me like merde, or I could stand up for my rights as a consumer, fire them, and find someone who could deliver the services I paid for.
Sadly, a company with potential for a bright and profitable future is frittering it away with their horrible service. IT is a tough world; they have a lot of competitors. If they can’t deliver what they charge their clients for, then eventually they will lose their clients. It’s a fact of business. It’s their lookout.