philhosting.net sucks

To all JENNYO.NET readers – My apologies for this site being “down” for so long and so often.

The problem was my webhost – Philhosting.net. I had been with them ever since I moved my blogs away from a free blog site and put up my own website, jennyo.net, last July 2008.

It was okay for the first several weeks or so. Then the problems started – downtimes occurring regularly throughout the day for several hours. Often, because the server was down, I couldn’t see or access my blogs. I put up with it, thinking it was normal.

Then my IT guy checked my domain registration. Philhosting had charged me for two years’ worth of domain registration, which I paid. They even sent me on July 30 an email confirming my domain registration:

This message is to confirm that your domain purchase has been successful. The details of the domain purchase are below:

Registration Date: 07/29/2008
Domain: jennyo.net
Registration Period: 2 Year/s
Amount: P900.00 PHP
Next Due Date: 07/29/2010

You may login to your client area at https://philhosting.net to view the detail.


Sales Department
Philhosting.Net Philippine Web Services

My IT guy found out  in September  that only one  year’s worth had been paid for the domain registration.

I complained to Philhosting. This is what they emailed in response on Sept. 12:

Hi!

FYI, our system will automatically renew it 15 days before the expiration date, that if you CHOOSE the domain to register in 2 year. Then we will billed you an invoice for 2 year.

Not only is the message grammatically incorrect, it also doesn’t make sense. And they misled me because they failed to explain all this in the first place. As the first email claimed, my “domain purchase” was “successful” with a “registration period of 2 year/s”.

They followed up later on by another email:

Hi!

jennyo.net has been successfully renewed.

If my IT guy hadn’t checked, we wouldn’t have known that Philhosting.net had paid only one year’s worth of my registration, although they had billed me for two years’ worth!

From there it became worse. Downtimes became more frequent, stretching from hours to days, but their billings for the monthly fee were always prompt and up to date.

The last straw was during the holiday break. My site was down for five days. On Jan. 5 they said:

Hi jennifer,

your site is working fine now.

There is a problem happened this past holidays where some of our DNS server has been attacked that cause erratic server connection that affects clients site hosted in the server that has been attacked. This problem is already fixed and servers connection are now back to normal.

Regards!

“Attacked”? What, they don’t have security for their clients’ data?

The last straw was this late January. My site was down for five days again. I was given the run-around. I called a tech, who told me again that their servers had “been attacked” and that “Admin” was just “making sure that everything was okay” before restoring the servers.

Last Friday, this same guy said over the phone that he would “ask Admin” to “restart the server” and he would ask if my blog could be “permanently up”.

What the…?!

That was it. That Friday, my IT guy transferred my content to a different webhost. So far my site is running smoothly there.

I gave Philhosting.net every chance to fix it and make it right with me. Sadly, they gave me the worst service and the most horrible experience I have ever had with any company or service provider that I have dealt with.

I am very happy to be free of them. I just wish I had done my research before signing up with them in the first place. Google “philhosting sucks” and see what comes up. If only I had known this sooner!

In the six months I was with Philhosting.net, it cost me a lot in terms of readership lost, etc. Much of my hard work in building up my site was wasted.

And since Philhosting.net did not give me my oft-requested c-panel backup, my IT guy could only get my data out as XML files. Meaning I have to reconstruct my widgets from scratch all over again. That’s why my sites look so bare.

What a waste of time, effort, and money – all because a service provider that I trusted and paid hard-earned money to dicked around with my account and failed me.

The bright side is – there are alternatives. They are not the only webhost in the country, or on the planet for that matter.

There are choices. I could either stay with them and let them keep treating me like merde, or I could stand up for my rights as a consumer, fire them, and find someone who could deliver the services I paid for.

Sadly, a company with potential for a bright and profitable future is frittering it away with their horrible service. IT is a tough world; they have a lot of competitors. If they can’t deliver what they charge their clients for, then eventually they will lose their clients. It’s a fact of business. It’s their lookout.

This arrogant company has angered so many clients that a Facebook Page has been set up to chronicle all the complaints.

taste more:

11 Comments on philhosting.net sucks

  1. TAO
    1 February 2009 at 4:35 pm (4138 days ago)

    Ack! What a story. Sorry you had to go through that. The bright side is things have got to get better from here!

  2. pidro
    2 February 2009 at 1:55 pm (4137 days ago)

    They should be very careful on how they communicate in email to their clients. It is a reflection of the kind of service they offer. Just a tip, other webhosts like philhosting.net are afraid of forums. Why? because they lie badly.

  3. necr
    19 February 2009 at 3:36 am (4121 days ago)

    good thing you moved in a different hosting now.

  4. Gilbert
    28 March 2009 at 3:45 pm (4083 days ago)

    Yes, you’re right, philhosting.net sucks. My website is down also for several days. What hosting company would you recommend to me? I’m planning to tranfer my website from philhosting.net to a hosting company that will run smoothly. Thanks in advance!

  5. Philhosting review
    1 April 2009 at 9:45 am (4079 days ago)

    This is mu Philhosting review –

    Dont ever subscribe to Philhosting.net you will regret it.

    They have more down time than up times.
    They accedentaly deleted my database and my project got backtracked for 2 months because they dont have backups. If you want your site to have backup they will ask you to upgrade your account to a better one with backup eventhou tis standard to have backups if your a hosting company.
    Worst techsupport, doesnot answer email sent more than 4 emails when my site was down no one answers back, it will take them more than 3days to 1 week to answer.

    Phone support sucks also.. Philhost keeps their phone on hang everytime they have server problems so that they wont have to answer clients calls. Ive experienced this more than 5 time in less than 6 months.

    Philhost sucks … bigtime dont ever trust this hostin company.

  6. andrew
    1 April 2009 at 1:51 pm (4079 days ago)

    this is unbelievable, they should have extended your money back, that is if they really do have one, lolz…

    if you don’t mind, please share your new host and how great they are, and could you name them please? im interested in having my own site too….

    thanks in advance… :)

  7. steve
    14 April 2009 at 11:51 am (4066 days ago)

    I have purchased two domains in Philhosting.net but until now the domain names is still not active..ggrrrrrr..I’m planning to report them to imbestigador..waaaahhh..

  8. Philhosting Review
    12 May 2009 at 8:53 am (4038 days ago)

    Log your complaints here so that Philhostings license will be revoke. If we all complain at the same time im sure Internic will do some action. You must be a domian name owner thou and must input your real email so they can verify.

    http://reports.internic.net/cgi/registrars/proble

    We can do this samasam tayo.. Lets and Philhostings scam.

  9. Jef Menguin
    23 December 2009 at 1:30 am (3814 days ago)

    I am still with Philhosting. And I experienced the same problems too last year. After that the service was okay for ten months. And now, it is down again.

    I am looking for other webhosting service in Metro Manila. Thank you.

  10. vertito
    3 January 2010 at 6:59 pm (3802 days ago)

    You tried, they failed. Seems right and fair on moving out. Though, we’ve made a few post on basis for choosing local web host around here

    http://www.pinoyblogosphere.com/2009/12/08/basis-for-choosing-a-good-web-hosting-platform/

    Our business could be new to you but we are not new on this field and expertise.

    We even pay your domain registration and yearly domain renewal just for you to try our 30-day money back guarantee with 99.9% guaranteed uptime and sign up with us. Get 20% off on yearly payment is only part of our aim to provide a long lasting client relationship to local clients and abroad.

    Shoot us an email anytime at support at vertito dot com, to see our 24×7 tech support responsiveness.

    Lastly, and most importantly, we do not scam and do not practice business dishonesty.

  11. Richmond
    16 December 2010 at 10:19 am (3455 days ago)

    View Ticket #331870
    Department: BillingSupport
    Date: 11/15/2010 11:54
    Subject: (Refund)[MERGED]
    Status: Customer-Reply
    Urgency: Medium

    ——– || Client 11/15/2010 11:54
    If nobody will answer any of your contact numbers within 4PM today. I will demand a money back guarantee.
    —————————-
    IP Address: ***********
    - Tam – || Staff 11/15/2010 12:16
    Please be informed that any of our process is within 24 hours. Please read our support policy and terms of service that you accepted.
    Best Regards,
    Tam
    Technical Support Department
    Philhosting Company Ltd.

    ——– || Client 11/15/2010 12:51
    Yes and as I’ve read your phone assistance is Monday-Friday 9:00AM – 6:00PM Philippine Time (GMT +08:00) and nobody answers the phone… is that also included in the support policy?
    And By the way how’s my ticket 896750?

    ——– || Client 11/15/2010 13:23
    Kindly Cancel My Account and Please send my money back. This is based on your Money Back Guarantee Policy “To cancel your account, just send account cancellation request to sales@philhosting.net with your account domain name.”
    —————————-
    IP Address: ***********

    - Tam – || Staff 11/15/2010 14:09
    Provide us provide your bank account info where we deposit your money back. We will refund it within 30 days.
    Best Regards,

    Tam
    Technical Support Department
    Philhosting Company Ltd.

    ——– || Client 11/15/2010 14:19
    BPI
    Account Name: *******
    Account Number: ********
    PESO SAVINGS ACCOUNT

    ——– || Client 11/17/2010 21:35
    TO WHOM IT MAY CONCERN:
    Good day,
    i may have to follow up my refund. Thanks
    - Jonah – || Staff 11/18/2010 14:43

    Hi,
    Refund is 30 days processing upon request, kindly wait for that process.
    Regards,

    Jona
    Sales and Billing Support
    Philhosting Company Ltd.

    ——– || Client 11/18/2010 16:13
    May I know how much will the refund be? i do believe that there were no domain nor set up fees that were charged because i canceled it before you set up the site. Am I correct?
    - Jonah – || Staff 11/18/2010 17:46

    Hi,
    You’ve been already requested will be given you a full refund of your payment but within 30 days processing.
    Thank you,
    Jona
    Sales and Billing Support
    Philhosting Company Ltd.

    ——– || Client 12/12/2010 19:55
    From this support ticket, I may have to remind you that in Wednesday, it will be the 30th day that I cancelled my account and therefore i may have also to remind you about the refund being promised to me. Thanks

    ——– || Client 12/15/2010 11:16
    To whom it may concern:
    It is now the 30th day of my filing of refund. How was it?

    ——– || Client 12/15/2010 14:13
    TILL WHEN IS THE REFUND? Why won’t you give me an exact date?

    ——– || Client 12/15/2010 19:43
    bother to reply?

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