I received a grouchy letter from a Philhosting.net support rep today in response to the blog article I posted about their unsatisfactory handling of my account for six months. I’ll withhold the name of the rep/tech:
FYI, your domain result
Domain Name JENNYO.NET
THIS IS BASED ON OUR REGISTRAR RECORD
Registrar ONLINENIC, INC.
Whois Server whois.onlinenic.com
Referral URL http://www.OnlineNIC.com
Name Server NS1.WP-PINOY.COM
Name Server NS2.WP-PINOY.COM
Creation Date 30-jul-2008 (2008-2009)1yr – (2009-2010)1yr = 2 yr REGISTERED
Expiration Date 30-jul-2010
And regarding your research, we are fond of that because more of new clients coming to us. That’s our company gain some clients. Please tell your IT guy to study more on Internet field before he give you some concrete result. You applied for SHARED HOSTING, and you demand like you have your own admin access. Much better if you apply an hosting account based on outside the country. Let’s see if you can get support without paying dollar. While local hosting company like us giving you FREE support.Anyway, thank you for hosting with us…and goodluck to your new SHARED hosting company. Account is successfully terminated
What that entire first part was about, I don’t know. I am not an IT guy. I am a newspaper writer and broadcaster. That’s why I have an IT guy. What I do is the content.
Second, if what it means is about the two-year registration, I have my emails and their emails showing, first, that the “purchase” of two years’ registration was “successful”, and when I asked them why my IT guy said we were registered for only one year, they gave a vague answer and later followed up with “jennyo.net successfully renewed”. “Renewed”. That’s the iffy word there.
Now, what does this mean? “You applied for SHARED HOSTING, and you demand like you have your own admin access. Much better if you apply an hosting account based on outside the country. While local hosting company like us giving you FREE support.Let’s see if you can get support without paying dollar.”
Wow – such sarcasm.
I applied for service – continued uninterrupted service, not daily downtimes and downtimes of five days or more. Admin access- what’s that? Am I “demanding”? I’m a paying customer. Don’t I have the right to get what I paid for? Was I not entitled to uninterrupted service?
“Free support” – where’s the support if my site is frequently down?
And then, on top of it all, to be further treated like this in an email. These people have no idea on how to properly handle customers – especially irate and dissatisfied customers.
Contrast Philhosting’s handling of my situation with the way I was treated by Starbucks (see my earlier post on Starbucks being tops in customer care). Starbucks went the extra mile to make up for an inconvenience, whereas Philhosting lambasts me for being “demanding”. I’m the one who had to put up with downtimes, inconvenience, and lost readership, tapos sila pa galit.
Wait a minute. It was the tech/rep guy who wrote me. Who is the owner of Philhosting, and does he know what’s going on in his company, and how his tech people are treating customers?
At least the small customers like myself. Here’s a comment from someone calling himself “hades”:
im tracking this philhosting.net you say coz im writing some blog( negative or positive) also regarding this problem. I tried to whois your domain but result…
Record last updated at 2009-01-28 21:43:46
Record created on 2008/7/30
Record expired on 2010/7/30
Domain servers in listed order:
it will expired in 2010…am i correct? then that should be 2 years. i have read some blogs regarding philhosting and they’re really sucks in reviews. The question is, why? why more of big companies, goverment, locally and internationally hosted to them? Even www.pcgg.gov.ph and personal website of madamme president www.pcpo.ph is hosted to them…
any comment on this?
Hades, again, I am not an IT guy, so that first part, I don’t know what that means. I guess my IT guy knows.
Next, I have heard that Philhosting has big clients. From what I have researched on the Internet, it’s the small customers like myself who are having problems with Philhosting’s services. What does that sound like to you?
“The thing speaks for itself,” so a lawyer cousin of mine told me. No further comment.
I am not the only victim of this awful company. This is a screenshot of a post by Dean Lozarie.