From the monthly archives:

January 2009

starbucks philippines is tops in customer care

by JennyO on January 23, 2009

If there’s one principle that Starbucks as a corporation has become famous for, it’s their tenet of giving the customer utter and complete service satisfaction. It’s what built their fortune. People had gotten tired of surly counterpeople at quick service restaurants, and Starbucks made up for its overpriced coffee by pampering and cossetting customers to an unusual degree, in surroundings that were genteel, warm, and relaxing.

Here in Manila, I’ve generally had a good experience with Starbucks. If you don’t like the way the barista made your drink, or if they made a mistake with your order, they’ll do it over. If you were inconvenienced in some way, you get a free beverage coupon. They hand you your drink with a smile, and if you happen to visit certain locations often, the baristas there make an effort to remember your name and call you by that next time you come in. Depending on the barista, they also remember your favorite drink and ask if you’ll be having “your usual”. (“Hi, Miss Jenny, going to work? Tall Raspberry Mocha for you today?”)

Some weeks ago, I was at the Yupangco branch waiting for my sister when I happened to fill out a customer satisfaction survey form. In it I deplored the lack of Christmas Bearista bears and Peppermint syrup, seasonal offerings we had gotten used to and looked forward to through the years.

I didn’t expect an answer. I suspect such survey forms are displayed only to make customers feel happy that their feedback is being solicited, and I’m not sure if the replies are fed into a CRM database. So I was surprised to receive an email from Rustan Coffee Corporation’s Operations Services Manager Carlo R. Lopez, thanking me for my feedback on the bears and the syrup (he mentioned it in detail, meaning they had actually read the form I filled out), and asking for my postal address so they could send me coupons.

Today the coupons arrived the mail. Not just the one I was expecting, but two.

Letter from Rustan Coffee with two free beverage coupons.

RCC is “an authorized licensee of Starbucks Coffee International”, it says right there on their stationery. RCC is also a “member of the Rustan group of companies”, which is well-known in the Philippines for their Rustan’s department store, which is the most upscale establishment of its kind in the country. They’ve taken their retail expertise and merged it with the Starbucks way to run their operations profitably. I haven’t heard that they are closing locations in the Philippines; in fact, they seem to be expanding, putting stores in newly-opened malls and beside 24/7 call centers.

Here’s another thing – the 2009 planner promotion was such a hit that they ran out of stock. The campaign started maybe five or six years ago, where customers are given a card every November that they fill up with stickers corresponding to a certain number of drinks. Half of the drinks required are the seasonal offerings like Peppermint, Toffee Nut, Dark Cherry, Praline, whatever. At the end of the promo period, the first week of January, there were no planners to be had. Customers were asked to wait until January 16.

The date rolled around. I went the next day – the 17th – with my promo card. I was told that there were no more planners to be had, again. In just 24 hours all the planners were snapped up! I was asked to leave my name with the branch nearest me – which is Rockwell. So I did, and I was given a free beverage coupon to make up for the inconvenience.

I used it the other day at Starbucks Rufino to get a Grande Ice-Shaken Raspberry Mocha. I handed the cashier my coupon. She asked, in a low voice, ”Planner”? I nodded. My order was rung up as a “service recovery”. The machine spit out my receipt. The cashier handed it to me with a smile and pointed out some text at the bottom. “You have another free drink with the “Customer Voice” promo. Just go online to get the code.” The baristas chattered excitedly. A free drink with another free drink? That was rare!

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To cap it all, yesterday I got this text message: ”Thank you for making this year’s planner promotion a success. Due to the overwhelming response, we have unexpectedly experienced a shortage of planners. We have placed another order to arrive by March 20. We apologize for the delay & as a token of our appreciation & your understanding we will be including a Starbucks bag with your reserved planner. We sincerely apologize & thank you for your continued patronage and understanding. – strbks r0ckwell”

To sum up, I’ve received coupons for four free drinks, and will be given another freebie, the bag.

Is Starbucks great, or what? This is why I love this place. Not so much for the coffee, which is more milk than espresso anyhow, and frankly I’ve had better. But I keep coming back to Starbucks as a loyal customer for the experience, the ambiance, and the service which is second to none.

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Fountain pens, ink, and coffee at Starbucks Rockwell.

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coffee-powered penmeet

by JennyO on January 22, 2009

Last January 17, Fountain Pen Network-Philippines had a mini-meet at the Bonifacio High Street Coffee Bean and Tea Leaf at The Fort, to hook up with Baguio-based FPN-P member, businessman and penmeister Butch Palma (known as TOB or “The Other Butch”), who breezed into Manila that same afternoon.

As usual, the hours spent together were devoted to discussing and trying out each other’s fountain pens and inks.

Jenny’s PR Shell Pink, Leigh’s CdA Caribbean Sea, and TOB’s PR DC Supershow Blue, with Jenny’s Wahl, Pelikan M150, and Moore vest pen.

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Leigh tries out the Wahl and the Moore.

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Group picture – this is what they live for! Leigh’s three Wahls, Jay’s Mabie Todd Swan, and Jenny’s Wahl.

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Chito and TOB try out a polishing wax for plastic pen bodies.

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If TOB uses it, it must be good! This little tin, he says, can last years.

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Chito, TOB, and Jenny’s doodles on Chito’s pad. The brown sample on the bottom right (“Butch”) was written with UP professor Dr. Butch Dalisay’s (“D’OB” or D’Original Butch) vintage Parker Vacumatic with a rare flexible nib. He says it was made in Canada, and that the Canadian issues tend to be more flexible. The black sample in the center (“Chito”) is made with Chito’s modern Pelikan M1000 which also has a deliciously flexible fine nib.

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Leigh also tries out Chito’s Peli M1000. The orange sample is made with Johannes’s Peli M1000 with a broad nib. D’OB says that in the Peli models below M1000 – M800, M400, and so on – the nibs aren’t flexible at all.

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Jay holds up one of TOB’s pencases. This is a good design. Elastics and sleeves keep the pens secure.

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Leigh’s Frankensnork – a Sheaffer Snorkel put together with parts from different pens.

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One of Leigh’s Nakayas with a writing sample in green Pilot Iroshizuku “Syo-ro” (Pine Dew). Lovely pen, beautiful ink, graceful calligraphy! The paper is Rhodia fax paper.

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new year, new pens

by JennyO on January 22, 2009

It’s always great to acquire fountain pens, whether vintage or modern. It’s even more special when you receive them at the beginning of the year – it connotes good omens and all manner of auspicious blessings.

I’m fortunate to have friends who love the same things I do and love me enough to help me indulge my hobby.

Cheers to law student Raffy Abrina, who patiently pounds the pavements near Far Eastern University searching for little nibbed treasures, because in some pockets of Manila, at old school-and-office supplies shops in Recto and Morayta, one can still find new-old-stock fountain pens tucked away in dusty glass cases.

He turned up some Pilot goodies last week that are unusual, affordable, and quality writers.

Pilots touch down for a landing: green schoolpen, teal 55, stainless-and-white Birdie, two Elite longshorts, a pink Birdie. All have stickers or engravings that say “F”. But the 55 writes like an extra-fine and the longshorts like mediums.

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The nibs are steel. Knowing the durability and reliability of Pilots, these’ll last for a long time. All have aerometric fills.

Applause to Mona Caccam, who kindly overlooked my tardiness at an ink buy and spent the time waiting for me at the University of the Philippines Shopping Center. There, she found practical items like a 30-ml glass bottle with a plastic stopper – great for taking along a small amount of ink! She gave me one and told me where to get more.

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Glass bottle from Mona, filled with my own blend of Waterman Violet and Parker Blue-Black. It’s always good to have some ink in your bag, in case you run out or need ink for dipping.

Much gratitude to Jowell Tan, realtor and horseracing enthusiast, who gifted me with an heirloom Parker 51. It was restored by Butch Palma, businessman and pen friend, who re-assembled the fill system and cleaned up the cap and barrel. It now looks like Cinderella at the ball.

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Antique Parker 51. Photo by Butch Palma.

Big hugs and much thanks to Annie Laurie Merginio-Murgatroyd, a friend from way back during the ’80s at Pasay City Adventist Academy. She was a high school senior and I was in sixth grade elementary when we became friends. We’ve kept touch through the years, and she has always sent tokens like Beanie Baby toys for my daughters and now this remarkable fountain pen.

The markings on the barrel say it’s a Shule 2212. From the name, I presume it is a Chinese brand. Like its compatriot, the Hero, it’s a sturdy, no-nonsense, take-charge kind of pen that will prove invaluable as a daily road warrior.

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The Shule 2212. Its clip has a roller. The nib is a hooded type and nail-stiff, ideal for extended periods of writing. The body is stainless steel. A writing sample made with the Shule is on the bottom left, in purple Waterman ink. The blue cursive writing sample is made with a vintage 1920s Moore with a flexible nib, inked with Private Reserve Naples Blue.

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The Shule has an aerometric fill system.

I am happy to have these things. But more than that, I am very thankful for the friends who found them or gave them to me.

In communication parlance, I’d say that the things are a sign or expression of the message that they are sending. As the receiver, I interpret the message as, “I’m your friend and I care this much.”

I value true friendship above all, because it is harder to find than fountain pens and ink.

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they called me “walking encyclopedia”.

by JennyO on January 21, 2009

I was called this in high school, along with worse names. It had something to do with my love for books, how I would rather curl up in the stacks in the Pasay City Adventist Academy library, reading what were called “mission stories”, ’50s books on feminine deportment and hygiene with quaint sketches on how to properly put on a brassiere, and everything that I could find on ancient Egypt, while my classmates were playing volleyball and gossiping and forging strong relationships that for some remain to this day.

I’ve always been a loner. I’m not anti-social – I have hundreds of acquaintances, a great many friends, and a few very close ones. But I often preferred to spend my time reading rather than doing something else. My relationships were with fictional or historical characters, with facts and romance and adventure, and with the fancies of my own imagination.

Here are some of the books on my bedside table. Most of them I read in 2008.

They shouldn’t be stacked up on my night stand like this. They should be in the bookcases in the living room. But there isn’t any more room on the shelves, where books are crammed two-deep. Others are piled against the wall.

The books used to be in the living room, but now they have invaded my bedroom, sprouting against the walls like fungi.

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This stack rests under the a/c in my bedroom. Another stack is by the long mirror next to the closet. A third one is…hmm, I’d better stop here.

Do I mind the disorganization and chaos, like a bookshop exploded in my home? No, because (one) I made the mess myself; (two) the books make me feel comfortable and somehow safe. A house without books will never be a home for me. When I enter other people’s residences and I cannot find a single codex or publication, the hairs on the back of my neck and arms rise. I am not kidding. I cannot imagine how one can live without reading. For me is essential and necessary to sustain life, like eating and breathing.

Yes, I exaggerate somewhat. But I think of my worst nightmares, my greatest fears, and living in a world without books is close to the top of the list.

We are fortunate to live in a country where the press is (relatively) free and the Internet is uncensored and there are many bookstores that offer a wide assortment from around the world. There are places on this planet where there are no books, or what they have is heavily censored and many other titles are suppressed, where the Internet and publications are fiercely monitored by state-appointed censors who block websites or black out nude people’s private parts on magazine pages with a marker.

There are places on this planet where women are not taught to read.

There are places on this planet where no one can read.

Let’s not waste our freedom to access information.

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“are those subtitles?”

by JennyO on January 19, 2009

I found this over at my favorite anthropology blog, Savage Minds.

It just goes to show that anthropologists have a sense of humor, despite rumors to the contrary.

We could analyze this from a communication perspective using various socio-psychological, cultural, and semiotic theories, but why do all that when we can just sit back, watch, and enjoy a truly great moment in comedy?

Have fun with this one.

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a tangled web: a review of “secrets and lies”

by JennyO on January 19, 2009

This review was written for a masteral class at the College of Mass Communication, University of the Philippines.

A Tangled Web: A Review of “Secrets and Lies”

A movie by writer/director Mike Leigh under October Films, released 1996.

Producer :  Simon Channing-Williams; Rating:  R (for language)

Cast:  Brenda Blethyn (Cynthia), Marianne Jean-Baptiste (Hortense), Timothy Spall (Maurice), Phyllis Logan (Monica), Claire Rushbrook (Roxanne)

Introduction

“What a tangled web we weave, when first we practice to deceive…”

The oft-quoted – and often misattributed – lines from Scottish writer Sir Walter Scott’s 1808 poem “Marmion” aptly describe the sticky strands that entrap the characters in this 1996 British film.

The title is unpretentious and straightforward. Without fanfare, it immediately gives away the theme of the film, which centers on the deceptions perpetrated by the characters.

Cynthia hid the indiscretions of her youth from her daughter, while her brother Maurice and his wife Monica had their own secrets. The film explores the consequences of having these lies buried for a long time, festering in their psyches, and the result when the truth is exposed many years later.

The Story Unfolds

The film opens with a graveyard scene. It is in the daytime, perhaps in the morning.  A light drizzle of rain soaks the mourners, whose voices are raised, a cappella, in the hymn “How Great Thou Art”. The camera pans to focus on a young woman of African heritage. It is successful young optometrist Hortense Cumberbatch, sorrowing over the death of her adoptive mother. Her adoptive father had died some years ago.

Now an orphan, Hortense decides to search for her biological mother. She obtains the information surrounding her birth from the adoption agency. Her shock is profound when she learns that her mother’s race is white. Hortense is certain that a mistake has been made in the records; yet she is assured by the adoption agency representative that the information is accurate.

Hortense looks up the telephone number and address of her mother, Cynthia. After several attempts, aborted because of her nervousness and anxiety, Hortense finally contacts Cynthia. The latter is shocked to hear from Hortense. “But no one knows about you, sweetheart,” she says, exposing the fact that she had concealed the out-of-wedlock birth of her baby. “I was only sixteen, you know,” she justifies.

Hortense calls Cynthia for the first time. (screenshot)

Cynthia says, “Don’t call me again,” and puts the phone down. Hortense’s need to know about her origins is overwhelming; she calls back. Cynthia is in a dither, but her curiosity has been awakened. She agrees to meet with Hortense.

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Cynthia can’t believe what she’s hearing.

They meet at a train station. Cynthia nervously fiddles with a cigarette, while Hortense paces back and forth, peering into the faces of the white women standing there. When she approaches Cynthia and identifies herself, the latter is aghast. “There must be some mistake, sweetheart,” she insists. But Hortense assures her there is none.

They enter a nearby tea shop to relax their nerves with that favorite British standby, tea, and it is this pivotal scene that is one of the most emotional in the entire film. (Brenda Blethyn, who plays Cynthia, won a Best Actress Palme d’Or at Cannes for her brilliant portrayal of this role, and was nominated for an Academy Award as well.  Much of the dialogue was improvised by the actors themselves, a method of which director Mike Leigh uses to good effect here.)

Cynthia smokes furiously as Hortense patiently waits for her to open up about the circumstances of her birth. “I’ve never been with a black man, sweetheart,” she asserts. Hortense just looks at her; then, realization strikes Cynthia. Her face crumples, and she weeps, turning her face to the wall. “Who was my father?” asks Hortense. Cynthia turns to her, her face wet with tears. “I can’t tell you that, sweetheart. You don’t want to know.” Again, she seeks to conceal the truth. Some things are too painful – or shameful – for her to reveal.

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The teashop scene. Cynthia has a revelation.

Apart from the dissimilarity of race, there is also the difference in class, a significant aspect of British society that deeply influences attitudes. Hortense is a well-educated and well-spoken professional from the middle-class. She lives in a comfortable modern flat, furnished in minimalist black-and-whites. Cynthia, on the other hand, is a working-class woman employed in a cardboard box factory. She speaks Cockney slang, chain-smokes, and resides in a “council house”, government-owned rent-controlled housing, with her daughter Roxanne, who works as a street sweeper.

Apart from Roxanne, Cynthia’s other relative is her brother Maurice, a professional photographer married to Monica. They have no children. Monica spends her time obsessively decorating their beautiful home. She dislikes Cynthia, and discourages Maurice from visiting her. Yet with the impending 21st birthday of Roxanne, for whom Maurice has a soft spot, Maurice recalls how Cynthia helped raised him when their parents died.

He visits Cynthia – the first time in a long while – and they have an emotional reunion. He invites her and Roxanne to his home for a barbecue party to celebrate Roxanne’s birthday.

Meanwhile, Hortense and Cynthia develop their relationship by meeting each other frequently. As they grow closer to each other, Cynthia decides to invite Hortense to the barbecue. At first, the latter demurs; but she is curious, and Cynthia is persistent.

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Cynthia and Hortense develop their relationship with frequent dates.

Cynthia invites Hortense to the family gathering to gauge her family’s reaction to the young woman. Yet she still cannot bring herself to tell her family the truth about Hortense, so she asks Hortense to pretend that they are co-workers at the box factory.

The reason for Cynthia’s continued concealment of Hortense’s true identity is because while Maurice, Cynthia’s brother, and Monica, his wife, are aware of the faux pas Cynthia committed when she was young, Roxanne does not. Cynthia was too ashamed to tell her. Having gotten away with the subterfuge for years, she believes she can pull another lie off.

The barbecue party takes place at Maurice and Monica’s spotlessly-clean home. Cynthia, Roxanne, her boyfriend Paul, and Maurice’s assistant Jane admire the house while the homeowners bustle around preparing for the party. They have been advised by Cynthia that a friend of hers from work will attend. Monica fears it is inappropriate; Maurice is more welcoming and is just happy that his lonely sister has made a close friend.

When Hortense finally shows up, it is Monica who opens the door.  A look of surprise crosses her face, perhaps the only race-related reaction in the movie. Hortense enters and Monica introduces her as a “mate” from work.  But as the day unfolds, Hortense reveals that she is an eye doctor, a bit of information that puzzles all the others. What is a doctor doing in a box factory? Again Cynthia lies and says that Hortense is employed there to check on the optical health of the workers.

All six characters then proceed to have a convivial meal around a small round table in the back yard, a scene filmed in one unbroken take in improvisation style.

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At the barbecue party: Jane, Hortense, Cynthia, Maurice, Monica, Roxanne, Paul.

Lies are exposed in the film’s denouement. Back in the living room for dessert, when Hortense goes to the bathroom, Cynthia, burdened by guilt, blurts out the truth.

Hortense emerges from the bathroom into a tense atmosphere. Roxanne is shocked and angry. Monica comments that Cynthia should have told Roxanne the truth long before. Roxanne storms out of the house, followed by Paul.  Maurice runs after them and persuades them to come back.

Cynthia begs Roxanne’s forgiveness for the lie. Tears roll down their faces. This triggers a reaction from Maurice. He then goes on to reveal secrets of his own, harbored for years – that Monica is barren, and that their childlessness is negatively affecting their relationship.

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Maurice to Cynthia: “Just tell her the truth.” Roxanne is in shock; Paul stands by supportively.

Monica is shamed. She cries. Cynthia envelops her in a hug. The hugely emotional catharsis that follows is a release for everyone. With all their secrets and lies exposed, they can all start anew, and strengthen their relationships based on truth and mutual trust and affection.

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Cynthia comforts Monica.

Spinning a Web: The Theory

Central to examining the content of this film is the Interpersonal Deception theory (IDT) as developed by David Buller and Judee Burgoon. They define the concept of deception thus:

Deception involves the deliberate manipulation of information, behavior, and image in order to lead another person to a false belief or conclusion…when a speaker deceives, that person engages in strategic behavior that distorts the truthfulness of the information or is incomplete, irrelevant, unclear, or indirect. Speakers may even dissociate themselves from the deceptive information. Listeners often detect the use of these strategies and can become suspicious that they are being deceived. (Littlejohn & Foss, 2008)

People lie “to avoid hurting or offending another person, to emphasize their best qualities, to avoid getting into conflict, or to speed up or slow down a relationship.” Buller and Burgoon’s study on verbal deceit also lays out the three strategies of lying – falsification, concealment, and equivocation:

Falsification creates a fiction, concealment hides a secret, and equivocation dodges the issue…all three issues fall uder the umbrella concept of deception, which Buller and Burgoon define as a “message knowingly transmitted by a sender to foster a false belief of conclusion by the receiver.” (Griffin, 2006).

How come we can’t always tell if we are being lied to? IDT, according to Emory Griffin, “rejects the simplistic notion that it’s easy to spot when others are lying.” A significant element of IDT is the “truth bias” which argues that:

…when we are relationally close, we have a degree of familiarity between us. In a close relationship, we have certain biases or expectations about what we are going to see. A truth bias makes us less inclined to see deception. (Littlejohn & Foss, 2008)

The theory also postulates a phenomenon called non-verbal leakage. Since the deceiver is exerting effort to concoct a plausible story and allay the possible suspicion of the receiver, subtle physical signs on the deceiver’s part – increased blinking, shifty eyes, frequent speech errors, etc.  – may cause suspicion on the part of the receiver. (Griffin, 2006)

Unraveling the Tangled Strands

It was falsification when Cynthia told her family at the barbecue party that Hortense was her workmate.

It was concealment when Cynthia hid the fact of having had a first child from her daughter Roxanne, and when she refuses to reveal the identity of Hortense’s father until the end of the film; when Monica and Maurice kept to themselves the knowledge that Monica was barren; and when Maurice did not speak of his disappointment at not having children and its devastating effect on his relationship with Monica. Concealment was also practiced by Hortense at the party, when she kept up the pretense that she was Cynthia’s officemate.

It was equivocation when the couple skirted the issue of their childlessness for years.

IDT also states that suspicion can set in on the part of the receiver, and the deceiver then “adjusts their presentation to allay suspicion” (Griffin, 2006). This is what Hortense and Cynthia do when the group wonders aloud why someone like Hortense is working in a box factory. The clearly apparent outward characteristics of obvious education and higher social status raises red flags among her listeners. Hortense “adjusts” by telling the group that she is an optometrist employed there, and Cynthia further elaborates by saying that Hortense is tasked to examine the eyes of the workers.

This explanation satisfies the rest of the group, who, again, have no real basis to disbelieve Cynthia and Hortense. According to “truth bias”, since we do not expect our close relations to lie to us, it is exceptionally devastating when they do. No leakage seems to have occurred to arouse the suspicions of the others, thus the intense negative reactions of Cynthia’s family are therefore to be expected when the lies are discovered.

The absence of leakage also explains the shock with which the revelations of Maurice and Monica are greeted.

Griffin contends that the “power of IDT is found in its practical advice. When talking with others, we should doubt our ability to detect deception… IDT underscores the complexity of deception when people talk and respond to each other face-to-face. It’s hard to know for sure when someone isn’t telling the truth.” This concept was efficiently portrayed in this film. Because the characters could not tell that they were being lied to, secrets and lies were kept for years, festering guilt and pain until the moment of confession and subsequent release.

In our own lives, IDT goes a long way in explaining deception when it is a part of interpersonal communication. How often have we been crushed by the weight of untruths we have told, or the revelation of fabrications spun by our trusted loved ones?  Secrets and Lies is a story that may have happened to any of us in one shape or another. The lessons are here to be learned and profited from; shall we take heed?

References

Griffin, E. (2006). A First Look at Communication Theory (6th ed.). New York City: McGraw-Hill.

Littlejohn, S. W., & Foss, K. A. (2008). Theories of Human Communication (9th ed.). Belmont: Thomson Wadsworth.

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jostein gaarder: sophie’s world

by JennyO on January 15, 2009

Norwegian writer Jostein Gaarder’s bestselling book on philosophy, Sophie’s World, was published in 1991, yet it is still enjoying reprints and a spot on the Top Ten Bestsellers list at Fully Booked bookstore here in Manila.

Its appeal lies in its explanation of Western philosophical thought in terms young teenagers can understand. The book’s main character, Sophie, is a fourteen year old school girl in Norway. She receives lessons from a mysterious philosopher, Alberto Knox. First he sends them anonymously, then he later reveals himself as the plot unfolds.

Spoiler alert: Sophie and Alberto turn out to be characters imagined by one Albert Knag, who invents them in a book he has written for his daughter Hilde’s birthday.

The philosophical explanations are clear and comprehensible. Proceeding in a linear fashion through time, beginning with the Greeks all the way to Sartre in the modern day, it presents difficult concepts in simplified terms and relates them to each other in terms of influence.

Gaarder adds an underlying plot that has Sophie and Alberto attempting to break free from their creator Knag’s mind, with the help of Hilde. These parts contribute little to the flow and are best skipped. There is no mention of Eastern thought, a regrettable omission.

Still, it is significant as one of the best introductions to Western philosophy.

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full moon rising

by JennyO on January 14, 2009

Yahoo! News said that the moon would be nearest the Earth on January 10, and so the full moon would be at its biggest and brightest for 2009.

I took this snap that night at Bonifacio High Street in Taguig. The moon shone from behind the clouds with a rainbow nimbus encircling it like a halo. It was breathtaking. Many stopped to take pictures.

It was even bigger and prettier the next night. From our open front door, a cool night breeze wafted into our living room as we basked in the bright moonlight gleaming through the trees.

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The pale goddess of the dark never fails to captivate. No wonder they say that men are driven mad on such nights as this.

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on books being necessary to sustain life

by JennyO on January 14, 2009

They say Filipinos are not a reading people. We get our mental stimulus primarily from television. As proof, look at the tremendous popularity of the sensational evening news programs, prone to exaggeration, and the fantasy telenovelas that feature mestizo actors and actresses, many of them as pale-skinned as radishes through artifice (glutathione, anyone?).

Yet there are still many of those who read. There are those who crave the feel of a book in their hands, a construct of paper and ink, upon the pages of which letters crawl to form words that are portals into other worlds.

Wall art on an upper floor of Fully Booked bookstore, Bonifacio High Street, The Fort.

The local market is not large enough to fully support a healthy publishing industry; I know of several publishing companies that were born in hope yet died in time when buffeted by economic and social realities.

Still, the major chain bookstores thrive. They derive much of their revenue from imported reading material and ephemera, but at least they are around, to provide the necessities to those of us who cannot imagine living in a world without books.

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stephen king: just after sunset

by JennyO on January 14, 2009

From the haunted imagination of bestselling novelist Stephen King comes Just After Sunset, a collection of thirteen tales that explore the dark side of the mind. These spine-chilling stories tackle themes of obsessive-compulsive behavior, explorations of the nature of the afterlife, and the tangibility of guilt.

As a lifelong fan of “The Other King”, I believe the height of his mastery was during his earlier days, when he churned out supernatural chillers like Salem’s Lot, Pet Sematary, Christine, and It. His last short story collection, Everything’s Eventual, was written in 2002. That was a batch of underbaked literary cookies that left one dismayed over the decline of his inventive powers, a slide most noticeable in the potboilers Gerald’s Game, Rose Madder, Dolores Claiborne, and Dreamcatcher. His latest novel, Duma Key, was such a disappointment that I wondered if King had lost his mojo for good.

Just After Sunset is a more satisfying box of “poisoned bon-bons”, as he calls them, and marks a return to the old Stephen King who wrote terror-filled tales that kept you up at night and would not let you visit the bathroom alone.

The master’s magic is back – good news for all his admirers.

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